Some patrons have reported issues when using Cloud Library. Below are some things you can try. Start with step 1 and if that doesn’t work, start working down the list of suggested steps, one at a time.

1. Restart your device.
2. Try Logging out and back in.
3. Clear cache and cookies, with logging out and back in.
4. If using an app, uninstalling and reinstalling.

When following these steps, make sure to enter State Library of Kansas at the Topeka Capital Building for your chosen library, and enter your eCard number and password without using any saved passwords or autofill.

Also note that the password/pin for the eCard is in the MMDDYYYY format, without and slashes, dashes, or spaces.  As an example, someone born on October 7, 2024, would use 10072024.

If you continue to have issues after each of these steps, let us know, and we will submit a ticket to the State Library. Please be as detailed about what you have done and what messages or issues you are having.